Policies

PRICING
All prices listed on this site are in U.S. dollars. You may purchase merchandise from this website by using secured PayPal, PayPal Credit Card Services.

DELIVERY AND SHIPPING
All product orders will usually be shipped to you within 7 working days, depending on the product availability and the method of payment you choose. Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the customer.
Feimoms, LLC will not be responsible if you have given us the wrong shipping address, or if someone else received your product or stole it.

CANCELING YOUR ORDER
In order to properly handle order cancellations, all requests must be submitted within 24 hours via email using the contact form. To guarantee that your order has been canceled, you will need to receive a confirmation email from us. Cancellations over the phone will not be accepted. Once an order has shipped, it may not be cancelled.

ERRORS ON OUR SITE
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions even after an order has been submitted and confirmed. If you are not fully satisfied with your purchase, you may exchange it in accordance with our Exchange Policy.

EXCHANGE POLICY
Orders may be exchanged within 10 days of receipt in their original packaging and in unworn condition.
We recommend you use a form of traceable delivery and insure your package for your protection. We are not responsible for returned items that are damaged because of poor packaging or that are lost or stolen in the mail.
You may exchange the item for another. There are no refunds.
Sale items, exchanged items and special orders are final sales and may not be exchanged.
Note: While we strive to deliver exactly what you see online, there will be minor variations, e.g. in color, shapes and texture. Handcrafted jewelry always includes subtle differences, even when a design is reproduced. Please allow for these slight variations, as no two pieces of handmade jewelry can be identical.

REPAIRS
Because of the delicate nature of Feimom’s designs, damage may occur during the lifetime of any piece. But we’ll repair any item damaged as a result of normal wear within 90 (ninety) days from purchase date. After the three-month date we’ll be happy to repair it for a reasonable fee.